Privacy Policy

At Pizza Factory, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactory-fresh.click, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with any terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. About Us

Pizza Factory is a food service business operating in the United States. We take your privacy seriously and handle all personal data in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

2. Information We Collect

We collect several types of information from and about users of our Services, including information by which you may be personally identified. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — for example, by placing an order, creating an account, signing up for our newsletter, contacting customer support, or participating in promotions — you may provide us with personal information, including but not limited to:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed through secure third-party payment processors — we do not store full card numbers).
• Transaction Data: Details about orders and purchases you have made from us, including items ordered, order history, and order preferences.
• Profile Data: Your account login credentials, preferences, feedback, and survey responses.
• Communications Data: Any information you include in messages, emails, or other communications you send to us.
• Marketing and Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.

2.2 Usage and Technical Data Collected Automatically

When you access and use our website, we automatically collect certain technical information about your equipment, browsing actions, and patterns, including:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and hardware configuration.
• Log Data: Pages you visit, links you click, time and date of your visit, time spent on pages, page response times, download errors, and page interaction information.
• Location Data: General geographic location derived from your IP address (city and country level). We do not collect precise real-time GPS location unless you explicitly grant permission.
• Referral Data: The URL of the website that directed you to our site.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for details).

2.3 Information From Third Parties

We may receive information about you from third-party sources and combine it with information we collect directly, including:

• Analytics providers (such as Google Analytics) that give us data about website traffic and user behavior.
• Advertising networks that provide us with aggregated demographic and interest data.
• Social media platforms if you choose to connect your account or interact with our content on those platforms.
• Delivery partner platforms that process orders on our behalf and share relevant order fulfillment data.
• Payment processors that confirm the success or failure of a payment transaction.

3. How We Use Your Information

We use the information we collect about you for various purposes. We rely on legitimate legal bases for processing your data, including your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• To process and deliver your food orders and manage your transactions.
• To create and manage your account on our platform.
• To send you order confirmations, receipts, and delivery status updates.
• To process payment transactions securely through our third-party payment processors.
• To handle customer service inquiries, returns, refunds, and complaints.
• To enforce our Terms of Service and other applicable agreements.

3.2 Analytics and Website Improvement

• To analyze how users interact with our website so we can improve usability and functionality.
• To monitor and analyze usage trends, traffic patterns, and performance metrics.
• To test new features, products, and service offerings before public launch.
• To conduct internal research and develop new menu items or service options based on user behavior.

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, offers, and special deals — but only when you have opted in to receive such communications or where permitted by applicable law.
• To personalize your experience on our website by displaying content and offers that are relevant to your interests and past orders.
• To run targeted advertising campaigns across third-party platforms, including social media and display networks.
• To measure the effectiveness of our marketing campaigns and promotions.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes, including responding to lawful government requests.
• To detect, investigate, prevent, and address fraudulent activities, security breaches, and other harmful conduct.
• To protect the rights, property, and safety of Pizza Factory, our customers, employees, and the public.
• To enforce our contractual rights and defend against legal claims.

4. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we do share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf, including but not limited to:

• Payment Processors: To handle financial transactions securely (e.g., Stripe, Square, or similar services).
• Delivery Partners: To facilitate the delivery of your food orders to your address.
• Cloud Hosting and IT Providers: To store data and maintain our technology infrastructure.
• Email and Communications Platforms: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our Services.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.

These service providers are contractually required to use your information only to perform the services we have engaged them for and may not use it for their own purposes. They are obligated to maintain appropriate security measures to protect your data.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid requests by public authorities, including:

• Compliance with a court order, subpoena, or other legal process.
• Requests from law enforcement or government agencies with appropriate jurisdiction.
• Situations where we believe in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or protect our legal rights.

4.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any choices you may have regarding your information.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, marketing, and other business purposes.

5. Data Security

The security of your personal information is important to us. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure.

5.1 Security Measures We Employ

• Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data within our organization is restricted to authorized personnel who need the information to perform their job functions.
• Secure Payment Processing: We do not store full credit card numbers. Payment data is processed directly by our PCI-DSS-compliant payment processor partners.
• Regular Security Assessments: We periodically review and test our security practices and infrastructure to identify and address potential vulnerabilities.
• Employee Training: Our staff receives regular training on data privacy and security best practices.
• Incident Response: We maintain a data breach response plan to promptly address and notify affected users in the event of a security incident, in accordance with applicable laws.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we honor the following requests:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal data. We will comply to the extent we are not required to retain it for legal, tax, or regulatory purposes.
• Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us directly.
• Withdraw Consent: Where we rely on your consent as a legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing prior to your withdrawal.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzafactory-fresh.click

We will acknowledge your request within 10 business days and respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and provide a more personalized and efficient experience. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information is used to improve how our website works. We use Google Analytics and similar tools for this purpose.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your name, language, or location) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

For detailed information about our use of cookies and how to manage them, please refer to our full Cookie Policy available on our website at pizzafactory-fresh.click.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations.

8.1 Retention Periods

When retention periods expire, we will securely delete or anonymize your personal data so that it can no longer be associated with you. If deletion is not immediately possible (for example, due to data being stored in backup archives), we will securely isolate the data and prevent any further processing until deletion is possible.

9. Children's Privacy

Pizza Factory does not knowingly solicit, collect, or maintain personal information from children under the age of 18. Our website and online ordering services are not directed to, and are not intended for use by, minors. If you are under 18 years of age, please do not use our Services or submit any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission.

10. International Data Transfers

Pizza Factory is operated in the United States, and all data we collect is primarily processed and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

10.1 Transfers Within the United States

Our servers and databases are located in the United States. If you are a resident of another country and choose to use our Services, you consent to the transfer of your personal information to the United States and agree that the processing of your information will be governed by this Privacy Policy and applicable U.S. laws.

10.2 Third-Party Service Providers Outside the U.S.

Some of our third-party service providers, such as analytics or cloud hosting providers, may operate or store data outside of the United States. When we transfer data to third parties in other countries, we implement appropriate safeguards to ensure your information is protected, including relying on standard contractual protections and verifying that our partners maintain adequate security standards.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and to other countries as necessary for the purposes described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every website or service you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. This Privacy Policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website.

12. Your Choices and Opt-Out Options

We want you to have control over how your information is used. Below are the choices available to you:

12.1 Marketing Communications

You may opt out of receiving promotional emails from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link included at the bottom of every marketing email we send.
• Contacting us at [email protected] and requesting to be removed from our mailing list.

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account activity, as these are necessary for service provision.

12.2 Account Information

You may update or correct your account information at any time by logging into your account on our website. If you wish to close your account entirely, please contact us at [email protected].

12.3 Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT signals. We will update our practices if a standard is established.

13. Filing Complaints With Regulatory Authorities

If you believe that your privacy rights have been violated and you are dissatisfied with our response to your concerns, you have the right to lodge a complaint with the appropriate regulatory authority.

13.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections under the FTC Act. You may submit a complaint to the FTC through the following channels:

• Website: www.ftc.gov
• FTC Complaint Assistant: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Privacy Rights (California Residents)

California residents may also direct privacy-related complaints to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

13.3 State Attorneys General

Residents of other states may contact their respective state attorney general's office for guidance on filing privacy-related complaints. Most states provide consumer protection services through their attorney general's office.

We encourage you to contact us first at [email protected] before filing a formal complaint, as we are committed to resolving any privacy concerns promptly and fairly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send a notification email to registered users, where required by law.
• Display a prominent notice on our website for a reasonable period after the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, please discontinue use of our Services and contact us to request deletion of your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We will make every effort to address your inquiry promptly and thoroughly.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your request or concern so that we can assist you as efficiently as possible. We aim to respond to all privacy-related inquiries within 10 business days.