Terms of Service

Effective Date: June 14, 2026  |  Last Updated: June 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzafactory-fresh.click (the "Website") and all related services, products, and content made available through the Website.

By visiting our Website, creating an account, placing an order, or otherwise engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes.

If you are using our Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and all references to "you" shall apply to that entity as well as to you personally.

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to use this Website and place orders. By accepting these Terms, you represent and warrant that you meet this age requirement. We do not knowingly collect information from or market to individuals under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Pizza Factory operates as a food service business offering customers the ability to browse our menu, place orders for pizza and related food and beverage products, and arrange for delivery or pickup of those orders. Our services include, but are not limited to:

• Online Menu Browsing: Customers may browse our full selection of pizzas, sides, beverages, desserts, and specialty items through our Website.
• Online Ordering: Customers may place orders directly through the Website for delivery to an address within our service area or for in-store or curbside pickup.
• Account Management: Registered users may create and manage personal accounts to save delivery addresses, review order history, manage payment methods, and receive promotional communications.
• Promotions and Loyalty Programs: We may, from time to time, offer promotional deals, discount codes, coupons, and loyalty rewards programs, each subject to their own terms and conditions.
• Customer Support: We provide customer service support via email and phone to address inquiries, order issues, and complaints.

We reserve the right to modify, expand, limit, or discontinue any aspect of our services at any time without prior notice to you. We are not liable for any modification, suspension, or discontinuation of services.

Our services are available only within geographic areas in which we currently operate. We reserve the right to refuse service to any individual or geographic location at our sole discretion.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, delivery address, contact number, and payment information.
• Maintain the security and confidentiality of your account credentials, including your username and password. You are solely responsible for all activities that occur under your account.
• Notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security.
• Comply with all applicable local, state, federal, and international laws and regulations in connection with your use of the Website and services.
• Ensure that you are present or that an authorized adult recipient is present at the delivery address to receive your order at the estimated delivery time.
• Use the Website and services solely for lawful personal or commercial food ordering purposes.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including placing fake orders or submitting false payment information.
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any other systems connected to the Website.
• Using automated tools, bots, scrapers, crawlers, or similar means to access, collect, or copy any content or data from the Website without our express written consent.
• Uploading, transmitting, or distributing any viruses, malware, ransomware, spyware, or other harmful or disruptive code through or in connection with the Website.
• Interfering with or disrupting the integrity or performance of the Website, our services, or any third-party services connected thereto.
• Impersonating any person or entity, including any Pizza Factory employee or representative, or misrepresenting your affiliation with any person or entity.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or its content without our prior written authorization.
• Posting or transmitting any content that is defamatory, obscene, harassing, threatening, abusive, hateful, or otherwise objectionable.
• Circumventing, disabling, or otherwise interfering with any security-related features of the Website or features that enforce limitations on use of the Website or its content.
• Collecting or harvesting personal information about other users without their consent.
• Using our promotional codes, coupons, or loyalty program credits in any manner inconsistent with their intended purpose or applicable promotional terms.
• Engaging in any activity that could damage, disable, overburden, or impair the Website or servers or networks connected to the Website.

Any violation of these prohibitions may result in immediate termination of your access to the Website and services, and may expose you to civil and/or criminal liability under applicable laws.

4. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the compilation thereof — are the exclusive property of Pizza Factory or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Pizza Factory name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Factory or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial purposes in connection with using our food ordering services. This license does not include:

• Any resale or commercial use of the Website or its content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering or extraction tools.

Any unauthorized use of our intellectual property terminates the permission or license granted by us and may violate copyright laws, trademark laws, and other applicable laws, potentially resulting in legal action.

If you believe that your intellectual property rights have been infringed upon by content on our Website, please notify us at [email protected] with sufficient details to evaluate your claim in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of your order placement will be the prices applied to your order. We are not responsible for typographical errors in pricing, and we reserve the right to cancel any order placed based on an incorrect price.

5.2 Payment Methods

We accept various payment methods as displayed at the time of checkout, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payment platforms. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount, including applicable taxes, delivery fees, and service charges, to your selected payment method.

5.3 Taxes and Fees

All applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout based on your delivery address. Delivery fees, service fees, and any applicable gratuity are separate charges and will be clearly disclosed before you confirm your order.

5.4 Order Confirmation

Upon successful placement of an order, you will receive an electronic confirmation via email or on-screen notification. This confirmation does not constitute our acceptance of your order; it is merely an acknowledgment that we have received your request. We reserve the right to cancel or refuse any order for any reason, including but not limited to unavailability of products, suspected fraud, errors in pricing, or inability to process payment.

5.5 Refunds and Cancellations

Due to the perishable nature of our food products, all sales are generally considered final once an order has been accepted and preparation has begun. Refund requests will be evaluated on a case-by-case basis and may be issued in the form of account credits, replacement orders, or monetary refunds at our sole discretion. To request a refund or report an issue with your order, please contact us within 24 hours of receiving your order at [email protected].

5.6 Chargebacks

If you initiate an unauthorized chargeback with your payment provider while having received the goods or services, we reserve the right to dispute such chargeback, suspend or terminate your account, and pursue all available legal remedies to recover the disputed amount plus any associated fees and costs.

6. Disclaimers

Pizza Factory expressly disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranties that the Website will be uninterrupted, timely, secure, or error-free;
• Any warranties regarding the accuracy, reliability, or completeness of any content, information, software, text, graphics, links, or communications provided through or in connection with the Website;
• Any warranties that defects will be corrected;
• Any warranties that the Website or its servers are free of viruses or other harmful components.

Allergen and Nutritional Disclaimer: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from any specific allergen. Our food products are prepared in a kitchen environment where cross-contamination may occur. Customers with severe food allergies should exercise caution and contact us directly before placing an order. Pizza Factory is not liable for any allergic reactions or adverse health consequences resulting from the consumption of our products.

Third-Party Services: Our Website may contain links to or integrations with third-party websites, services, or platforms (including payment processors and delivery services). We do not endorse, warrant, or assume any responsibility for the content, products, services, or practices of these third parties. Your interactions with third-party services are governed solely by their own terms and privacy policies.

7. Limitation of Liability

In no event shall Pizza Factory's total cumulative liability to you for all claims arising out of or related to these Terms or your use of the Website or services exceed the greater of: (a) the total amount paid by you to Pizza Factory in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) One Hundred U.S. Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

The limitations set forth in this section shall apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and shall survive the termination or expiration of these Terms.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory and its respective owners, officers, directors, employees, agents, licensors, service providers, contractors, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or services, including, but not limited to, any use of the Website's content other than as expressly authorized in these Terms;
• Your violation of any third-party rights, including without limitation any copyright, trademark, property, publicity, or privacy right;
• Any claim that your use of the Website or services caused damage to a third party;
• Your violation of any applicable local, state, federal, or international law, regulation, or ordinance;
• Any information or content you submit to, post on, or transmit through the Website;
• Your willful misconduct or negligence.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. This indemnification obligation will survive these Terms and your use of the Website and services.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Pizza Factory is registered and operates, without regard to its conflict of law provisions or your actual state or country of residence.

In addition to any applicable federal laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive acts or practices, users located in the State of California are afforded additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy.

Subject to the dispute resolution provisions set forth in Section 10 below, you agree that any legal action or proceeding between you and Pizza Factory arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You consent to the personal jurisdiction of such courts and waive any objection that such courts constitute an inconvenient forum.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Website or services, the parties agree to first attempt to resolve the matter informally. You must contact us in writing at [email protected] describing the nature of the dispute and your desired resolution. We will have thirty (30) days from receipt of your notice to attempt to resolve the dispute informally. If the parties are unable to resolve the dispute informally within this period, either party may proceed to arbitration as set forth below.

10.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for disputes that qualify for small claims court, all disputes arising out of or relating to these Terms, the Website, or our services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, and the arbitral award shall be final and binding upon both parties.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, except that the arbitrator shall not have authority to award punitive damages except as expressly permitted by applicable statute. Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines that a party's claim or defense was frivolous or without basis, in which case the arbitrator may award the prevailing party its reasonable costs and fees.

10.3 Class Action Waiver

YOU AND PIZZA FACTORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Pizza Factory agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights. Either party may also bring individual claims in small claims court if the claims qualify.

11. Term and Termination

These Terms become effective when you first access or use the Website and remain in full force and effect for as long as you continue to use the Website or maintain an account with us, unless and until terminated by either party as provided herein.

We reserve the right, in our sole discretion, to terminate or suspend your access to the Website and services, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Conduct that we determine, in our sole discretion, is harmful to other users, third parties, or our business interests;
• Extended periods of inactivity;
• Fraudulent, abusive, or illegal activity;
• Our decision to discontinue the Website or any part thereof.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion.

Upon termination:

• Your right to access and use the Website and services will immediately cease;
• Any outstanding obligations or liabilities that accrued prior to termination shall survive;
• We may retain certain information about you in accordance with our Privacy Policy and applicable law;
• Provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 9 (Governing Law), 10 (Dispute Resolution), and this Section 11.

12. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification to the address associated with your account, or by displaying a prominent notice on the Website.

It is your responsibility to review these Terms periodically for changes. Your continued access to or use of the Website after any modifications have been posted constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Website and, if applicable, delete your account.

We encourage you to review these Terms each time you visit the Website to ensure you understand the terms and conditions that apply to your use.

13. Additional Legal Provisions

13.1 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be eliminated from these Terms, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the parties agree that the court or arbitrator shall give effect to the parties' intentions as reflected in the provision as modified or eliminated.

13.2 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements, policies, or guidelines expressly incorporated herein by reference, constitute the entire agreement between you and Pizza Factory with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and services.

13.3 Waiver

No waiver by Pizza Factory of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Pizza Factory to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. No waiver shall be binding unless executed in writing and signed by a duly authorized representative of Pizza Factory.

13.4 Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so in violation of this section shall be null and void. Pizza Factory may freely assign these Terms or any of its rights or obligations hereunder to any affiliate, successor, or acquirer without restriction or notice to you.

13.5 Force Majeure

Pizza Factory shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil disturbances, governmental actions, labor disputes, supply chain disruptions, internet service interruptions, or power failures. In such events, our obligations shall be suspended for the duration of the force majeure event, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

13.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

13.7 Headings

Section headings contained in these Terms are for reference and convenience purposes only and shall not affect the interpretation or legal effect of any provision of these Terms.

13.8 Electronic Communications

By using the Website and providing us with your email address, you consent to receive electronic communications from us, including order confirmations, receipts, promotional materials, and legal notices. You agree that any notice, agreement, disclosure, or other communication that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

13.9 Feedback and Submissions

Any feedback, suggestions, ideas, comments, reviews, or other information that you provide to us through the Website or otherwise ("Feedback") shall be treated as non-confidential and non-proprietary. By providing Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback for any purpose without compensation to you.

14. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to your use of our Website or services, please reach out to us using the following information:

We aim to respond to all inquiries within two (2) to three (3) business days. For urgent matters related to an active order, please contact us by phone or email and reference your order number for faster assistance.

These Terms of Service were last reviewed and updated on June 14, 2026. Pizza Factory reserves all rights not expressly granted herein.